/* Forzza OMS — "Operations Ledger" design system.
   An elegant, editorial back-office console: a warm ivory canvas under deep
   midnight-navy chrome, a single restrained brass accent, a serif display face
   for headline moments (wordmark, headline numerals, record titles), a crisp
   humanist sans for the UI, and monospace for the operational data — codes,
   IDs, timestamps. Saturated colour is reserved for status meaning only. */

:root {
  --ink-900:#0D1A2B; --ink-800:#152741; --ink-700:#1C314F; --ink-border:#2A3A57;
  --navy:#0D1A2B;
  --paper:#F5F3EE; --surface:#FFFFFF; --surface-2:#FAF8F2;
  --line:#E7E1D5; --line-strong:#D7CFBF;
  --text:#1C2530; --text-2:#586273; --text-3:#938C7E;
  --text-inv:#ECECE3; --text-inv-2:#9AA3B6;
  --brand:#0868B0; --gold:#0868B0; --brand-2:#2A8FD6; --brand-press:#075C9C;  /* Forzza blue */
  --crit:#B23A2E; --crit-bg:#F6E7E3;
  --high:#B5641C; --high-bg:#F7ECDC;
  --med:#2E5A93;  --med-bg:#E7EDF4;
  --low:#6A7283;  --low-bg:#EEECE5;
  --ok:#3C7A4E;   --ok-bg:#E7F0E7;
  --action:#152741;
  --mono: ui-monospace, "SF Mono", "Cascadia Code", Menlo, Consolas, monospace;
  --sans: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --serif: "Iowan Old Style", "Palatino Linotype", Palatino, "Book Antiqua", Georgia, "Times New Roman", serif;
  --r:10px; --r-sm:7px;
  --shadow:0 1px 2px rgba(20,28,44,.05), 0 4px 14px rgba(20,28,44,.05);
  --shadow-lg:0 18px 50px rgba(13,26,43,.18);
}

* { box-sizing:border-box; }
html,body { margin:0; height:100%; }
body { font-family:var(--sans); color:var(--text); background:var(--paper); font-size:14px; line-height:1.5; -webkit-font-smoothing:antialiased; text-rendering:optimizeLegibility; }
a { color:inherit; }
button { font-family:inherit; cursor:pointer; }
.mono { font-family:var(--mono); }
.hidden { display:none !important; }

/* ---------------- Login ---------------- */
#login { min-height:100%; display:grid; place-items:center; padding:20px; background:
  radial-gradient(900px 480px at 78% -12%, rgba(8,104,176,.20) 0%, transparent 55%),
  radial-gradient(1100px 560px at 12% 110%, #16284300 0%, transparent 60%),
  linear-gradient(180deg, #102136 0%, var(--ink-900) 70%); }
.login-card { width:360px; max-width:92vw; background:var(--surface); border-radius:var(--r);
  box-shadow:var(--shadow-lg); overflow:hidden; border-top:3px solid var(--brand); }
.login-head { background:var(--ink-900); color:var(--text-inv); padding:30px 28px 24px; position:relative; }
.login-head .wordmark { font-size:25px; }
.login-head p { margin:8px 0 0; color:var(--text-inv-2); font-size:12.5px; letter-spacing:.2px; }
.login-body { padding:24px 28px 28px; }
.login-body label { display:block; font-size:11px; font-weight:700; text-transform:uppercase; letter-spacing:.7px; color:var(--text-3); margin:0 0 6px; }
.login-body input { width:100%; padding:11px 13px; border:1px solid var(--line-strong); border-radius:var(--r-sm); font-size:14px; margin-bottom:15px; background:var(--surface); }
.login-body input:focus { outline:2px solid var(--brand); outline-offset:1px; border-color:var(--brand); }
.pw-wrap { position:relative; }
.pw-wrap input { padding-right:62px; }
.pw-toggle { position:absolute; top:50%; transform:translateY(-50%); right:8px; height:26px; padding:0 10px; border:0; background:transparent; color:var(--brand); font-size:12px; font-weight:700; text-transform:uppercase; letter-spacing:.5px; cursor:pointer; border-radius:var(--r-sm); }
.login-body .pw-toggle { top:11px; transform:none; }
.pw-wrap input:focus { outline:2px solid var(--brand); outline-offset:1px; }
.pw-toggle:hover { background:var(--surface-2, rgba(8,104,176,.08)); }
#preview-banner { position:fixed; left:0; right:0; bottom:0; z-index:9999; background:#0D1A2B; color:#fff; display:flex; align-items:center; justify-content:center; gap:16px; padding:10px 16px; font-size:13px; box-shadow:0 -2px 12px rgba(0,0,0,.25); }
#preview-banner strong { color:#7Fc4ee; }
#preview-banner button { background:#0868B0; color:#fff; border:0; border-radius:6px; padding:6px 14px; font-size:12px; font-weight:700; cursor:pointer; }
#preview-banner button:hover { background:#0a7ac9; }
body.previewing .content { padding-bottom:60px; }
body.previewing #app { outline:3px solid #0868B0; outline-offset:-3px; }
.login-error { color:var(--crit); font-size:12.5px; margin:-4px 0 12px; min-height:16px; }
.login-hint { margin-top:18px; font-size:11.5px; color:var(--text-3); line-height:1.7; }
.login-hint code { font-family:var(--mono); background:var(--surface-2); padding:1px 5px; border-radius:4px; border:1px solid var(--line); }

.wordmark { font-family:var(--serif); font-weight:700; letter-spacing:.2px; }
.wordmark::after { content:"."; color:var(--brand); }

/* ---------------- App shell ---------------- */
#app { display:grid; grid-template-columns:236px 1fr; min-height:100%; }
.sidebar { background:var(--ink-900); color:var(--text-inv); display:flex; flex-direction:column; position:sticky; top:0; height:100vh; }
.sidebar .brand { padding:22px 22px 18px; font-size:20px; border-bottom:1px solid var(--ink-border); font-family:var(--serif); }
.sidebar .brand small { display:block; font-family:var(--sans); font-weight:600; font-size:10px; letter-spacing:2px; color:var(--brand-2); margin-top:5px; text-transform:uppercase; }
.nav { padding:12px 10px; flex:1; overflow:auto; }
.nav a { display:flex; align-items:center; gap:11px; padding:9px 12px; border-radius:var(--r-sm); color:var(--text-inv-2); text-decoration:none; font-weight:500; font-size:13.5px; margin-bottom:2px; border-left:2px solid transparent; transition:background .15s ease, color .15s ease; }
.nav a:hover { background:var(--ink-800); color:var(--text-inv); }
.nav a.active { background:var(--ink-700); color:#fff; border-left-color:var(--brand); }
.nav a .ic { width:18px; text-align:center; opacity:.85; }
.nav a.active .ic { opacity:1; }
.wa-thread { max-height:34vh; overflow-y:auto; background:var(--surface-2); border:1px solid var(--line); border-radius:var(--r-sm); padding:10px; margin-bottom:10px; display:flex; flex-direction:column; gap:6px; }
.wa-bub { max-width:82%; padding:7px 10px; border-radius:10px; font-size:13.5px; line-height:1.45; white-space:pre-wrap; word-break:break-word; }
.wa-bub.in { align-self:flex-start; background:var(--surface); border:1px solid var(--line-strong); border-bottom-left-radius:3px; }
.wa-bub.out { align-self:flex-end; background:rgba(46,158,91,.14); border:1px solid rgba(46,158,91,.35); border-bottom-right-radius:3px; }
.wa-meta { font-size:10.5px; color:var(--text-2); margin-top:3px; text-align:right; }
.wa-tick { color:var(--text-2); } .wa-tick.read { color:#34b7f1; } .wa-tick.fail { color:var(--crit, #c0392b); font-weight:700; }
.nav-filter-wrap { padding:0 2px 8px; }
.nav-filter { width:100%; box-sizing:border-box; background:var(--ink-800); border:1px solid var(--ink-border); border-radius:var(--r-sm); color:var(--text-inv); padding:7px 10px; font-size:12.5px; outline:none; }
.nav-filter::placeholder { color:var(--text-inv-2); opacity:.7; }
.nav-filter:focus { border-color:var(--brand); }
.nav-empty { color:var(--text-inv-2); font-size:12.5px; padding:8px 12px; }
.nav-group { margin-top:6px; }
.nav-head { display:flex; align-items:center; justify-content:space-between; width:100%; background:none; border:none; cursor:pointer; padding:6px 12px 4px; color:var(--brand-2); font-size:10px; font-weight:700; letter-spacing:1.6px; text-transform:uppercase; font-family:var(--sans); }
.nav-head:hover .nav-head-label { color:var(--text-inv); }
.nav-head .chev { opacity:.7; font-size:10px; }
.nav-group.closed .nav-head { padding-bottom:6px; }
.nav a .badge { margin-left:auto; background:var(--crit); color:#fff; font-size:11px; font-weight:700; padding:0 6px; border-radius:10px; font-family:var(--mono); }
.sidebar .who { padding:15px 18px; border-top:1px solid var(--ink-border); font-size:12.5px; }
.sidebar .who .name { font-weight:600; color:#fff; }
.sidebar .who .role { color:var(--brand-2); font-size:10.5px; text-transform:uppercase; letter-spacing:.8px; margin-top:1px; }
.sidebar .who button { margin-top:11px; width:100%; background:transparent; color:var(--text-inv-2); border:1px solid var(--ink-border); padding:8px; border-radius:var(--r-sm); font-size:12.5px; transition:color .15s, border-color .15s; }
.sidebar .who button:hover { color:#fff; border-color:var(--brand); }

.main { min-width:0; }
.topbar { height:60px; background:var(--surface); border-bottom:1px solid var(--line); display:flex; align-items:center; padding:0 26px; gap:14px; position:sticky; top:0; z-index:5; box-shadow:0 1px 0 rgba(20,28,44,.02); }
.topbar h1 { font-size:18px; margin:0; font-weight:700; letter-spacing:-.2px; }
.topbar .spacer { flex:1; }
.menu-btn { display:none; background:none; border:1px solid var(--line-strong); border-radius:var(--r-sm); padding:6px 10px; }
.nav-backdrop { display:none; }
.content { padding:26px; max-width:1300px; }
#view { animation:viewIn .26s ease both; }
@keyframes viewIn { from { opacity:0; transform:translateY(5px); } to { opacity:1; transform:none; } }

/* ---------------- Cards / stats ---------------- */
.grid { display:grid; gap:16px; }
.stat-row { grid-template-columns:repeat(4,1fr); margin-bottom:16px; }
.card { background:var(--surface); border:1px solid var(--line); border-radius:var(--r); box-shadow:var(--shadow); }
.stat { padding:17px 19px; position:relative; overflow:hidden; }
.stat .label { font-size:10.5px; text-transform:uppercase; letter-spacing:.8px; color:var(--text-3); font-weight:700; }
.stat .value { font-family:var(--serif); font-size:34px; font-weight:600; margin-top:7px; line-height:1; letter-spacing:-.5px; font-variant-numeric:lining-nums tabular-nums; }
.stat .sub { font-size:12px; color:var(--text-2); margin-top:7px; }
.stat.accent-crit { border-top:2px solid var(--crit); }
.stat.accent-ok { border-top:2px solid var(--ok); }
.stat.accent-crit .value { color:var(--crit); }
.stat.accent-ok .value { color:var(--ok); }

.panel { padding:0; margin-bottom:16px; overflow:hidden; }
.panel-head { padding:14px 19px; border-bottom:1px solid var(--line); display:flex; align-items:center; gap:10px; }
.panel-head h2 { font-size:11.5px; text-transform:uppercase; letter-spacing:.9px; margin:0; color:var(--text-2); font-weight:700; }
.panel-head .spacer { flex:1; }
.two-col { grid-template-columns:1fr 1fr; }
.three-col { grid-template-columns:repeat(3,1fr); }

/* bar list (regions / categories) */
.barlist { padding:12px 19px 18px; }
.barlist .row { display:grid; grid-template-columns:120px 1fr 34px; align-items:center; gap:10px; padding:6px 0; font-size:13px; }
.barlist .bar { height:8px; background:var(--med); border-radius:4px; min-width:3px; }
.barlist .n { font-family:var(--mono); text-align:right; color:var(--text-2); }

/* ---------------- Tables ---------------- */
.table-wrap { overflow:auto; }
table { width:100%; border-collapse:collapse; font-size:13px; }
th { text-align:left; font-size:10.5px; text-transform:uppercase; letter-spacing:.7px; color:var(--text-3); font-weight:700; padding:11px 15px; border-bottom:1px solid var(--line); background:var(--surface-2); position:sticky; top:0; }
td { padding:12px 15px; border-bottom:1px solid var(--line); vertical-align:middle; }
tbody tr:last-child td { border-bottom:none; }
tr.clickable { cursor:pointer; transition:background .12s ease; }
tr.clickable:hover td { background:var(--surface-2); }
td .code, .code { font-family:var(--mono); font-size:12.5px; color:var(--text-2); }
.row-rail { border-left:3px solid var(--low); }
.row-rail.p-critical { border-left-color:var(--crit); }
.row-rail.p-high { border-left-color:var(--high); }
.row-rail.p-medium { border-left-color:var(--med); }
.row-rail.p-low { border-left-color:var(--low); }
.empty { padding:44px; text-align:center; color:var(--text-3); font-family:var(--serif); font-size:15px; font-style:italic; }

/* ---------------- Chips ---------------- */
.chip { display:inline-flex; align-items:center; gap:5px; font-family:var(--mono); font-size:10.5px; font-weight:600; text-transform:uppercase; letter-spacing:.5px; padding:3px 9px; border-radius:999px; white-space:nowrap; }
.chip.p-critical { background:var(--crit-bg); color:var(--crit); }
.chip.p-high { background:var(--high-bg); color:var(--high); }
.chip.p-medium { background:var(--med-bg); color:var(--med); }
.chip.p-low { background:var(--low-bg); color:var(--low); }
.chip.s-default { background:var(--surface-2); color:var(--text-2); border:1px solid var(--line); }
.chip.s-open { background:var(--ok-bg); color:var(--ok); }
.chip.s-progress { background:var(--med-bg); color:var(--med); }
.chip.s-done { background:var(--low-bg); color:var(--low); }
.chip.s-wait { background:var(--high-bg); color:var(--high); }
.chip.breach { background:var(--crit); color:#fff; }
.chip.site-open { background:var(--ok-bg); color:var(--ok); }
.chip.site-suspended { background:var(--high-bg); color:var(--high); }
.chip.site-closed { background:var(--low-bg); color:var(--low); }

/* ---------------- Buttons / forms ---------------- */
.btn { display:inline-flex; align-items:center; gap:7px; background:var(--brand); color:#fff; border:1px solid var(--brand); padding:9px 15px; border-radius:var(--r-sm); font-size:13px; font-weight:600; letter-spacing:.1px; transition:background .15s ease, border-color .15s ease, transform .05s ease; }
.btn:hover { background:var(--brand-press); border-color:var(--brand-press); }
.btn:active { transform:translateY(1px); }
.btn.ghost { background:transparent; color:var(--text); border-color:var(--line-strong); }
.btn.ghost:hover { background:var(--surface-2); border-color:var(--text-3); }
.btn.sm { padding:6px 11px; font-size:12.5px; }
.btn.danger { background:var(--crit); border-color:var(--crit); }
.btn:focus-visible, a:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible { outline:2px solid var(--brand); outline-offset:2px; }
.btn[disabled] { opacity:.45; cursor:not-allowed; }

.field { margin-bottom:14px; }
.field label { display:block; font-size:11px; font-weight:700; text-transform:uppercase; letter-spacing:.6px; color:var(--text-3); margin-bottom:6px; }
.field input, .field select, .field textarea { width:100%; padding:10px 12px; border:1px solid var(--line-strong); border-radius:var(--r-sm); font-size:13.5px; font-family:inherit; background:var(--surface); color:var(--text); transition:border-color .15s ease; }
.field input:focus, .field select:focus, .field textarea:focus { border-color:var(--brand); }
.field textarea { min-height:74px; resize:vertical; }
.field-row { display:grid; grid-template-columns:1fr 1fr; gap:14px; }

/* ---------------- Modal ---------------- */
.overlay { position:fixed; inset:0; background:rgba(13,22,38,.55); backdrop-filter:blur(2px); display:grid; place-items:center; z-index:50; padding:20px; }
.modal { background:var(--surface); border-radius:var(--r); width:520px; max-width:calc(100vw - 40px); max-height:90vh; display:flex; flex-direction:column; box-shadow:var(--shadow-lg); border-top:3px solid var(--brand); }
/* Header (with the ×) and footer stay pinned; only the body scrolls, so the
   close button and action buttons never leave the screen on tall content. */
.modal-head { padding:17px 21px; border-bottom:1px solid var(--line); display:flex; align-items:center; flex:0 0 auto; }
.modal-head h3 { margin:0; font-size:16px; font-family:var(--serif); font-weight:600; }
.modal-head .x { margin-left:auto; background:none; border:none; font-size:22px; color:var(--text-3); line-height:1; }
.modal-head .x:hover { color:var(--text); }
.modal-body { padding:21px; overflow-y:auto; flex:1 1 auto; min-height:0; -webkit-overflow-scrolling:touch; }
.modal-foot { padding:15px 21px; border-top:1px solid var(--line); display:flex; gap:10px; justify-content:flex-end; flex:0 0 auto; }

/* ---------------- Detail ---------------- */
.detail-grid { display:grid; grid-template-columns:1fr 320px; gap:16px; align-items:start; }
.detail-head { padding:20px; }
.detail-head .num { font-family:var(--mono); color:var(--text-3); font-size:12px; letter-spacing:.4px; }
.detail-head h2 { margin:7px 0 11px; font-size:23px; font-family:var(--serif); font-weight:600; letter-spacing:-.2px; line-height:1.2; }
.detail-head .chips { display:flex; gap:8px; flex-wrap:wrap; }
.kv { display:grid; grid-template-columns:128px 1fr; gap:7px 12px; padding:17px 19px; font-size:13px; border-top:1px solid var(--line); }
.kv dt { color:var(--text-3); font-size:12px; }
.kv dd { margin:0; font-weight:500; }

/* lifecycle stepper */
.stepper { display:flex; flex-wrap:wrap; gap:5px; padding:17px 19px; border-top:1px solid var(--line); }
.step { font-family:var(--mono); font-size:10px; text-transform:uppercase; letter-spacing:.4px; padding:4px 9px; border-radius:999px; background:var(--surface-2); color:var(--text-3); border:1px solid var(--line); }
.step.done { background:var(--ink-800); color:#fff; border-color:var(--ink-800); }
.step.current { background:var(--brand); color:#fff; border-color:var(--brand); font-weight:700; }

.actions { padding:17px 19px; border-top:1px solid var(--line); }
.actions h4 { margin:0 0 11px; font-size:11px; text-transform:uppercase; letter-spacing:.7px; color:var(--text-3); font-weight:700; }
.actions .row { display:flex; flex-wrap:wrap; gap:8px; }

/* activity feed */
.feed { padding:6px 0; }
.feed .item { padding:11px 19px; border-bottom:1px solid var(--line); font-size:13px; }
.feed .item:last-child { border-bottom:none; }
.feed .meta { font-size:11.5px; color:var(--text-3); margin-top:3px; }
.feed .meta .mono { color:var(--text-3); }
.comment-box { padding:15px 19px; border-top:1px solid var(--line); }
.comment-box textarea { width:100%; border:1px solid var(--line-strong); border-radius:var(--r-sm); padding:10px; font-family:inherit; font-size:13px; min-height:54px; background:var(--surface); color:var(--text); }

.toolbar { display:flex; gap:10px; align-items:center; margin-bottom:16px; flex-wrap:wrap; }
.toolbar select { padding:8px 11px; border:1px solid var(--line-strong); border-radius:var(--r-sm); font-size:13px; background:var(--surface); color:var(--text); }
.toolbar .spacer { flex:1; }
.crumb { background:none; border:none; color:var(--text-2); font-size:13px; padding:0; margin-bottom:14px; font-weight:600; }
.crumb:hover { color:var(--brand); }

/* staff performance + record tabs */
.perf-grid { display:flex; gap:10px; flex-wrap:wrap; margin-top:8px; }
.perf { flex:1; min-width:120px; background:var(--surface-2); border:1px solid var(--line); border-radius:var(--r); padding:14px; text-align:center; }
.perf .pv { font-family:var(--serif); font-size:25px; font-weight:600; letter-spacing:-.3px; }
.segbar { display:inline-flex; gap:5px; flex-wrap:wrap; }
.seg { background:var(--surface-2); border:1px solid var(--line); color:var(--text-2); border-radius:999px; padding:6px 13px; font-size:12.5px; font-weight:600; cursor:pointer; transition:background .14s, color .14s, border-color .14s; }
.seg:hover { border-color:var(--text-3); }
.seg.on { background:var(--brand); color:#fff; border-color:var(--brand); }

/* attachments grid */
.att-grid { display:flex; flex-wrap:wrap; gap:10px; align-items:flex-start; }
.att-tile { position:relative; width:96px; height:96px; border-radius:var(--r-sm); overflow:hidden; border:1px solid var(--line); }
.att-tile img { width:100%; height:100%; object-fit:cover; cursor:zoom-in; display:block; }
.att-del { position:absolute; top:3px; right:3px; width:22px; height:22px; border-radius:50%; border:none;
  background:rgba(0,0,0,.6); color:#fff; font-size:15px; line-height:1; cursor:pointer; }
.att-file { display:inline-flex; align-items:center; gap:6px; padding:9px 12px; border:1px solid var(--line);
  border-radius:var(--r-sm); background:var(--surface-2); color:var(--text); text-decoration:none; font-size:13px; }
.att-file:hover { border-color:var(--brand); }

/* installation checklist */
.chk-list { display:flex; flex-direction:column; gap:2px; }
.chk-item { display:flex; align-items:center; gap:11px; padding:10px 9px; border-radius:var(--r-sm); cursor:pointer; font-size:14px; }
.chk-item:hover { background:var(--surface-2); }
.chk-item input { width:18px; height:18px; flex-shrink:0; cursor:pointer; accent-color:var(--brand); }
.chk-item .chk-done { color:var(--text-3); text-decoration:line-through; }
.chk-item .chk-by { margin-left:auto; font-size:11.5px; color:var(--text-3); white-space:nowrap; }

/* ---------------- Topbar meta: greeting, clock, theme + lang ---------------- */
.topbar-meta { display:flex; align-items:center; gap:14px; margin-left:14px; flex-shrink:0; }
.topbar-meta .greet { font-size:13px; color:var(--text-2); font-weight:600; white-space:nowrap; }
.topbar-meta .clock { font-family:var(--mono); font-size:12.5px; color:var(--text-3); white-space:nowrap; min-width:74px; text-align:right; }
.theme-toggle, #lang-toggle { width:36px; height:36px; border-radius:var(--r-sm); border:1px solid var(--line-strong);
  background:var(--surface-2); color:var(--text-2); font-size:14px; line-height:1; display:grid; place-items:center; font-weight:700; transition:color .15s, border-color .15s; }
.theme-toggle:hover, #lang-toggle:hover { color:var(--text); border-color:var(--brand); }
.login-clock { margin-top:12px; font-family:var(--mono); font-size:13px; color:var(--text-inv-2); letter-spacing:.5px; }

/* brand logos */
.login-logo { display:block; width:170px; max-width:72%; height:auto; }
.brand .brand-logo { display:block; width:126px; height:auto; margin-bottom:4px; }

/* login language pill */
.login-head { position:relative; }
.lang-pill { position:absolute; top:16px; right:16px; background:rgba(255,255,255,.1); color:#fff;
  border:1px solid rgba(255,255,255,.32); border-radius:999px; padding:4px 13px; font-size:12px; font-weight:700; letter-spacing:.6px; cursor:pointer; transition:background .15s; }
.lang-pill:hover { background:rgba(8,104,176,.45); border-color:var(--brand); }

/* wordmark fallback when the logo image can't load */
.wordmark-fallback { font-family:var(--serif); font-weight:700; letter-spacing:1px; color:#fff; font-size:30px; line-height:1; }
.brand-fallback { font-size:21px; letter-spacing:.5px; margin-bottom:4px; }

/* install hint on the login screen */
#install-hint { margin-top:16px; font-size:12.5px; color:var(--text-inv-2); }
#install-hint button { background:rgba(8,104,176,.22); color:#fff; border:1px solid var(--brand);
  border-radius:var(--r-sm); padding:8px 15px; font-size:13px; font-weight:600; cursor:pointer; }
#install-hint button:hover { background:rgba(8,104,176,.38); }

/* transient toast */
#toast { position:fixed; left:50%; bottom:28px; transform:translateX(-50%) translateY(12px);
  background:var(--navy); color:#fff; padding:12px 19px; border-radius:var(--r-sm); font-size:14px;
  box-shadow:var(--shadow-lg); border:1px solid rgba(8,104,176,.5);
  opacity:0; pointer-events:none; transition:opacity .18s ease, transform .18s ease; z-index:200; max-width:90vw; }
#toast.show { opacity:1; transform:translateX(-50%) translateY(0); }

/* offline banner */
#offline-bar { position:fixed; top:0; left:0; right:0; z-index:300; background:var(--high); color:#fff;
  font-size:13px; text-align:center; padding:7px 14px; transform:translateY(-100%); transition:transform .2s ease; }
#offline-bar.show { transform:translateY(0); }

/* ---------------- Responsive ---------------- */
@media (max-width: 860px) {
  #app { grid-template-columns:1fr; }
  .sidebar { position:fixed; inset:0 auto 0 0; width:252px; max-width:84vw; height:100vh; height:100dvh; z-index:60;
    transform:translateX(-100%); transition:transform .22s ease; box-shadow:0 0 40px rgba(0,0,0,.4); }
  #app.nav-open .sidebar { transform:none; }
  .nav-backdrop { display:block; position:fixed; inset:0; background:rgba(8,12,22,.5); z-index:55;
    opacity:0; pointer-events:none; transition:opacity .22s ease; }
  #app.nav-open .nav-backdrop { opacity:1; pointer-events:auto; }

  .topbar { height:56px; padding:0 14px; gap:10px; }
  .topbar h1 { font-size:16px; min-width:0; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
  #topbar-actions .btn { white-space:nowrap; }
  .content { padding:15px; }

  .menu-btn { display:inline-flex; align-items:center; justify-content:center; min-width:42px; min-height:38px; font-size:17px; }
  .nav a { padding:12px; font-size:15px; }
  .btn { padding:10px 15px; font-size:14px; }
  .btn.sm { padding:9px 13px; font-size:13.5px; }

  .field input, .field select, .field textarea,
  .login-body input, .toolbar select, .comment-box textarea,
  #assignee { font-size:16px; }

  .stat-row { grid-template-columns:repeat(2,1fr); }
  .two-col, .three-col, .detail-grid { grid-template-columns:1fr; }
  .field-row { grid-template-columns:1fr; }

  .table-wrap { overflow-x:auto; -webkit-overflow-scrolling:touch; }
  th, td { padding:11px 12px; }
  .kv { grid-template-columns:108px 1fr; }
}

@media (max-width: 640px) {
  .topbar-meta .greet { display:none; }
  .topbar-meta { gap:10px; margin-left:8px; }
}
@media (max-width: 560px) { .topbar-meta .clock { display:none; } }

@media (max-width: 480px) {
  .content { padding:13px; }
  .stat-row { grid-template-columns:1fr 1fr; gap:12px; }
  .stat { padding:15px; }
  .stat .value { font-size:29px; }
  .toolbar { gap:8px; }
  .toolbar select { flex:1; min-width:0; }
  .modal-foot { flex-direction:column-reverse; }
  .modal-foot .btn { width:100%; justify-content:center; }
  .detail-head h2 { font-size:20px; }
}

/* Installed-app (standalone) safe areas */
@media (display-mode: standalone) {
  .topbar { padding-top: calc(env(safe-area-inset-top) + 10px); }
  #login .login-card { margin-top: calc(env(safe-area-inset-top)); }
  .sidebar { padding-bottom: env(safe-area-inset-bottom); }
  #offline-bar { padding-top: calc(7px + env(safe-area-inset-top)); }
}

@media (prefers-reduced-motion: reduce) {
  * { transition:none !important; }
  #view { animation:none; }
  #toast { transition:opacity .18s ease; }
}

/* ---------------- Dark mode ---------------- */
[data-theme="dark"] {
  --paper:#0A1320; --surface:#111E30; --surface-2:#0D1828;
  --line:#22324C; --line-strong:#314363;
  --text:#E8EDF5; --text-2:#A7B2C8; --text-3:#76829A;
  --crit:#F0857A; --crit-bg:#3A1F1C;
  --high:#E0A23C; --high-bg:#382A14;
  --med:#7FB0EE;  --med-bg:#15263C;
  --low:#9AA3B4;  --low-bg:#1D2738;
  --ok:#5FC07E;   --ok-bg:#143025;
  --brand:#1E86CE; --gold:#1E86CE; --brand-2:#4FA8E2; --brand-press:#1576BC;
  --action:#1C314F;
  --shadow:0 1px 2px rgba(0,0,0,.35), 0 4px 14px rgba(0,0,0,.3);
  --shadow-lg:0 18px 50px rgba(0,0,0,.5);
}
[data-theme="dark"] .btn { background:var(--brand); border-color:var(--brand); }
[data-theme="dark"] .btn:hover { background:var(--brand-press); border-color:var(--brand-press); }
[data-theme="dark"] .btn.ghost { color:var(--text); }
[data-theme="dark"] .step.current { color:#fff; }
[data-theme="dark"] .seg.on { background:var(--brand); color:#fff; border-color:var(--brand); }
[data-theme="dark"] .field input, [data-theme="dark"] .field select, [data-theme="dark"] .field textarea,
[data-theme="dark"] .login-body input, [data-theme="dark"] .toolbar select, [data-theme="dark"] #chat-input,
[data-theme="dark"] .comment-box textarea { background:var(--surface-2); color:var(--text); }
[data-theme="dark"] .stat .value { color:var(--text); }
[data-theme="dark"] .stat.accent-crit .value { color:var(--crit); }
[data-theme="dark"] .stat.accent-ok .value { color:var(--ok); }

/* call center roster grid */
table.roster td { vertical-align:top; }
.shift-chip { display:flex; align-items:center; gap:6px; justify-content:space-between; background:var(--surface-2);
  border:1px solid var(--line); border-radius:var(--r-sm); padding:5px 7px; margin-bottom:5px; cursor:pointer; font-size:11.5px; }
.shift-chip:hover { border-color:var(--brand); }
.shift-add { width:100%; border:1px dashed var(--line-strong); background:transparent; color:var(--text-3);
  border-radius:var(--r-sm); padding:3px; font-size:13px; cursor:pointer; }
.shift-add:hover { border-color:var(--brand); color:var(--brand); }
table.roster tr.coverage-row td { background:var(--surface-2); border-top:2px solid var(--line-strong); }

/* type-ahead suggestion dropdown */
.suggest-box{background:var(--surface,#fff);border:1px solid var(--line-strong,#ccc);border-radius:8px;box-shadow:0 8px 24px rgba(0,0,0,.14);max-height:260px;overflow:auto}
.suggest-item{padding:8px 11px;cursor:pointer;font-size:13.5px;border-bottom:1px solid var(--line,#eee)}
.suggest-item:last-child{border-bottom:0}
.suggest-item:hover{background:var(--bg-2,#f4f6f8)}

.row-overdue{background:color-mix(in srgb, var(--high, #c77700) 8%, transparent)}


/* ---- compact data tables on tablets (iPad) & keep row actions inline ---- */
td.row-actions { white-space: nowrap; }
td.row-actions .btn { margin-right: 6px; }
td.row-actions .btn:last-child { margin-right: 0; }
@media (max-width: 1200px) {
  td, th { padding: 7px 7px; }
  td .chip { padding: 2px 7px; font-size: 11px; }
  .btn.sm { padding: 5px 8px; font-size: 12px; }
  .card.panel, .card { overflow-x: auto; }  /* never clip wide tables on tablets */
  td.mono, th { font-size: 12.5px; }
}
@media (max-width: 1080px) {
  .col-user { display: none; }  /* tablets: username lives on the customer page */
}